Refund Policy

Last Updated: November 16, 2025

This Refund Policy outlines the terms and conditions under which Loravexundi ("we," "us," or "our") provides refunds for our online educational services and courses. By enrolling in our courses or purchasing our services, you agree to this policy.

General Refund Principles

We are committed to providing high-quality educational content and services. If you are not satisfied with your purchase, we offer refunds under certain conditions as outlined below.

Eligibility for Refunds

Course Enrollment Refunds

You may be eligible for a full refund if you meet the following criteria:

• You request a refund within 14 days of your initial purchase date
• You have completed less than 20% of the course content
• You have not downloaded or accessed any downloadable course materials
• You have not received a certificate of completion

Partial Refunds

Partial refunds may be considered in the following circumstances:

• Technical issues prevented access to course materials for an extended period
• Course content significantly differs from the description provided at time of purchase
• You have completed between 20% and 50% of the course within the 14-day period

Partial refund amounts will be determined on a case-by-case basis and are subject to our discretion.

Non-Refundable Items and Services

The following purchases are not eligible for refunds:

• Courses purchased during promotional or discount periods
• Individual course modules or lessons purchased separately
• Subscription renewals after the initial subscription period
• Digital downloads once accessed or downloaded
• Certificates of completion once issued
• Custom or personalized educational content
• One-on-one tutoring sessions that have already occurred
• Administrative or processing fees

Subscription Services

Monthly Subscriptions

Monthly subscriptions may be canceled at any time. Refunds for the current billing period are provided only if:

• The cancellation request is submitted within 7 days of the billing date
• Less than 10% of available content has been accessed during the current period

Annual Subscriptions

Annual subscriptions are eligible for a prorated refund if:

• The cancellation request is submitted within 30 days of the initial purchase
• Less than 15% of the annual content has been accessed

Prorated refunds are calculated based on the number of unused months remaining in the subscription period, minus a 15% administrative fee.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team via email at support@loravexundi.com
2. Include your full name, order number, and purchase date in your request
3. Provide a brief explanation of the reason for your refund request
4. Allow up to 5 business days for our team to review your request

You can also reach us by phone at +27 43 735 2844 or via WhatsApp at the same number.

Refund Processing

Processing Time

Once your refund request is approved:

• Refunds will be processed within 7 to 10 business days
• The refund will be issued to the original payment method used for purchase
• You will receive a confirmation email once the refund has been processed
• Depending on your financial institution, it may take an additional 5 to 10 business days for the refund to appear in your account

Access Revocation

Upon approval of a refund, your access to the course or service will be immediately revoked. Any certificates, progress records, or downloaded materials must not be used after a refund is issued.

Special Circumstances

Technical Difficulties

If you experience technical difficulties that prevent you from accessing course content:

• Contact our support team immediately
• Allow us to attempt to resolve the issue before requesting a refund
• Provide documentation or screenshots of the technical problem when possible

We will extend your access period to compensate for documented downtime or technical issues on our end.

Medical or Emergency Situations

We understand that unexpected circumstances may arise. If you are unable to complete a course due to medical emergencies or other serious situations:

• Contact us with documentation of your situation
• We may offer a course extension, credit toward future courses, or a partial refund
• Each case will be reviewed individually with compassion and fairness

Disputes and Chargebacks

If you dispute a charge with your payment provider or bank without first contacting us:

• Your account will be suspended pending resolution
• You may be charged additional administrative fees
• Future purchases may be restricted

We strongly encourage you to contact us directly to resolve any payment or refund issues before initiating a chargeback.

Course Content Updates

We regularly update our course content to ensure relevance and accuracy. Refunds will not be provided solely because:

• Course content was updated after your enrollment
• New courses or features were added to the platform
• Pricing changed after your purchase

Bundle and Package Purchases

For purchases of course bundles or packages:

• Refunds apply to the entire bundle, not individual courses within it
• If any course in the bundle has been substantially accessed, the entire bundle becomes non-refundable
• Bundle pricing discounts are forfeited upon refund

Third-Party Payment Processors

When payments are processed through third-party services:

• Refunds are subject to the policies and processing times of those services
• Additional fees charged by payment processors are non-refundable
• Currency conversion fees are non-refundable

Promotional Credits and Coupons

If you used promotional credits, coupons, or discount codes:

• Refunds will be issued for the actual amount paid only
• Promotional credits will not be reinstated after a refund
• One-time discount codes cannot be reused after a refund

Policy Modifications

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

Refund requests will be evaluated based on the policy in effect at the time of purchase.

Contact Information

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

• Email: support@loravexundi.com
• Phone: +27 43 735 2844
• WhatsApp: +27 43 735 2844
• Address: 17 Knowles St, Wilkoppies, Klerksdorp, 2571, South Africa

Acknowledgment

By enrolling in our courses or purchasing our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.